Frequently Asked Questions

1. Do you have a physical store?

No, we operate exclusively online to keep prices competitive and pass savings to you.

2. Do you deliver across South Africa?

Yes, we ship nationwide. Delivery times depend on your location.

3. How long will my order take to arrive?

Most orders arrive within 2–5 working days.

4. Are your products safe for newborns?

Yes, all products are sourced with safety in mind and meet relevant safety standards.

5. Do you accept returns?

Yes, unused products in original packaging can be returned within 7 days of delivery.

6. Do you sell authentic products?

Yes, we only stock authentic, quality-tested baby products.

7. Can I track my order?

Yes, once your order ships, you’ll receive a tracking link.

8. Do you offer bulk or gift purchases?

Yes, contact us for bulk or custom gift order options.

9. Do you offer warranties?

Warranty details vary by product—please check individual listings.

10. Can I get product advice before buying?

Absolutely, use our contact form and our team will assist you.